Welcome to Eon Wholesale (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and the purchase of any beauty, personal care, or intimate products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions in full, along with the applicable laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. General & Account Registration

• Eligibility: By placing an order, you warrant that you are at least 18 years of age or operating with the consent of a legal guardian, and that you possess the legal capacity to enter into binding contracts.

• Account Information: You are responsible for maintaining the confidentiality of your account login details and for restricting access to your computer or mobile devices.

2. Pricing, Product Availability, and Payment

• Pricing: All prices displayed on our website are in South African Rand (ZAR) and include Value Added Tax (VAT) where applicable, unless explicitly stated otherwise.

• Pricing Errors: We reserve the right to cancel orders arising from obvious pricing or typographical errors on the site.

• Payment Gateways: Orders will only be processed and dispatched once full, cleared payment has been received via our approved South African payment gateways (e.g., PayFast, Ozow, Yoco, Instant EFT, or credit card).

3. Delivery & Shipping

• Delivery Scope: We deliver to physical street addresses within the borders of South Africa using reputable third-party courier services.

• Delivery Timelines: Estimated delivery times are provided for convenience only. While we aim to fulfill orders promptly, we are not liable for courier delays beyond our reasonable control.

• Risk and Ownership: Risk in and to the products passes to you upon delivery to the specified address. Title and ownership pass once full payment is cleared and products are delivered.

4. Returns, Cancellations, and Non-Returnable Hygiene Policy

This policy strictly aligns with Section 56 read with Section 20 of the South African Consumer Protection Act 68 of 2008 (CPA).

A. Non-Returnable Goods (Hygiene & Health Exception)

Due to the personal nature of beauty products, skincare, intimate items, shapewear, and underwear-equivalent goods:

• Strict Hygiene Rule: In terms of public health and hygiene standards, items that are intimate, applied directly to the skin/body, or opened/unsealed after delivery cannot be returned, exchanged, or refunded for a simple change of mind.

• Final Sale: Purchases of intimate apparel, opened beauty products, or unsealed personal care items are considered final once delivered.

B. Defective or Damaged Products (Statutory CPA Warranty)

• 6-Month CPA Warranty: In accordance with Section 56 of the CPA, if a product is delivered with a material manufacturing defect or is damaged in transit, you are entitled to notify us within 6 months of delivery.

• Process for Claims:

  1. Contact customer support immediately with proof of purchase and photographs of the defect/damage.

  2. The item must be returned unused in its original packaging for inspection.

  3. If verified as a genuine defect (and not caused by fair wear and tear, misuse, or improper care), we will offer a repair, replacement, or full refund.

C. Incorrect Orders Shipped

If we dispatch an incorrect item by mistake, notify us within 7 days of delivery. We will arrange to collect the unopened item in its original, sealed condition at our expense and deliver the correct item to you.

5. Intellectual Property

All content included on this website—including logos, graphics, text, product descriptions, button icons, and software—is the property of Eon Wholesale or its content suppliers and is protected by South African and international copyright laws.

6. Limitation of Liability

• To the fullest extent permitted by South African law, Eon Wholesale shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or inability to use our site.

• It is the customer’s responsibility to review product ingredients for potential allergens or sensitivities prior to application or use.

7. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the South African courts.

8. Contact Information

For questions regarding these Terms and Conditions or order inquiries, please contact:

• Company Name: Eon Wholesale

• Email: info@eonwholesale.co.za

• Phone: