Eon Wholesale (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit and purchase from our website.
1. Who We Are (Responsible Party)
For the purpose of POPIA, Eon Wholesale is the Responsible Party determining the purpose and means of processing your personal information.
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Business Name: Eon Wholesale
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Industry: Beauty & Personal Care E-commerce
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Information Officer Contact: [Insert Email Address, e.g., popia@eonwholesale.co.za]
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Physical / Postal Address: [Insert Business Address, South Africa]
2. Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, creating an account, or contacting customer support:
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Identity & Contact Data: First name, last name, email address, phone number, and physical delivery address.
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Transaction Data: Details about products purchased, order history, and delivery details.
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Payment Data: Payment transactions are securely processed via third-party payment gateways (e.g., PayFast, Ozow, Yoco). We do not store complete credit card or banking details on our servers.
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Technical & Usage Data: IP address, browser type, device details, and site interaction via essential cookies.
3. Purpose & Lawful Basis for Processing
We process your personal information only for specific, lawful purposes related to our business:
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Order Fulfillment & Delivery: Processing payments, dispatching orders via couriers, and notifying you of delivery status (Contractual Necessity).
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Customer Support: Responding to inquiries, order tracking requests, and stock inquiries (Legitimate Interest).
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Direct Marketing: Sending promotional offers, new product alerts, or beauty tips. We will only contact you via direct electronic communications (SMS, WhatsApp, email) if you have provided explicit opt-in consent or if you are an existing customer (POPIA Section 69 compliance). You can opt-out at any time.
4. Disclosure to Third Parties
We do not sell or trade your personal information. We only share relevant data with trusted third-party service providers (Operators) who assist in running our business under strict confidentiality agreements:
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Courier & Logistics Services: To deliver your orders to your specified address.
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Payment Gateways: To process secure electronic payments.
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Web Hosting & IT Infrastructure: Security and hosting partners managing our online store.
5. Data Security & Storage
We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration (Condition 7 of POPIA). This includes SSL encryption across our website, restricted administrative access, and secure data storage practices.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by South African tax, accounting, or legal obligations (such as SARS retention rules). Once no longer required, data is securely destroyed or de-identified.
